Warranty Policy
Comprehensive brand and service warranty for authentic smart gadgets purchased from Hinar BD.
Authentic Products with Genuine Warranty
All electronics and smart devices available on Hinar BD are 100% original and accompanied by warranty protection. The specific warranty duration—ranging from 7-day replacement warranty to 6-month or 1-year service/brand warranty—is clearly highlighted on each product page and stated on your invoice.
- Official Brand Warranty: Serviced directly by official brand distribution partners and authorized service points in Bangladesh.
- Shop Service Warranty: Serviced promptly by the internal Hinar BD technical engineering team.
Step-by-Step Warranty Claim Process
Claiming warranty assistance at Hinar BD is fast and straightforward:
- 1. Contact our customer care hotline or message our WhatsApp team with your Order ID and description of the problem.
- 2. Send or bring the defective item with its original box and accessories to our central hub via courier or in-person.
- 3. Our technicians diagnose and resolve the issue. Servicing or component replacement typically requires 5 to 10 working days.
- 4. Once repaired or replaced, your product is safely delivered back to your home address.
Warranty Coverage & Exclusions
The warranty covers internal circuitry failures, manufacturing defects, and non-working components under standard consumer usage. The warranty is void under the following conditions:
- Physical breakage, denting, or cracked displays caused by rough handling or drops.
- Water, liquid, moisture ingress, or exposure to excessive heat or fire.
- Circuit burns resulting from incompatible charging adapters or sudden electrical surges.
- Products opened, tampered with, or serviced by unauthorized local third-party technicians.
- Normal battery capacity decline and minor cosmetic wear resulting from continuous daily usage.