Privacy Policy

1. Minimal Personal Data Collection

We respect your personal privacy and collect only the absolute minimum information required to deliver your orders safely and efficiently. When placing an order, we collect your name, phone number, and delivery address.

We do not require account registration, passwords, or personal identity documentation to shop on our storefront.

• Your Full Name: To identify and label your parcel correctly.
• Mobile Phone Number: To confirm your order and enable the courier delivery rider to reach you upon arrival.
• Complete Delivery Address: To route the courier partner straight to your doorstep.

2. Information Collected Automatically

When you browse our website, we automatically collect certain technical and usage information to ensure security, prevent fraud, and optimize our website experience:

• Device & Network Information: IP address, browser type, and operating system (such as iOS, Android, Windows, or macOS).
• Usage Data: Pages visited, products viewed, time spent on site, and referring URLs.
• Cookies & Tracking Technologies: Used to remember items in your shopping cart and measure marketing attribution (such as Meta and TikTok click IDs).

3. How Your Information is Used

Your personal data is used exclusively for order fulfillment and customer service communication:

• To call or text you for order verification before dispatch.
• To generate courier shipping labels and arrange doorstep delivery with our logistics partners.
• To assist you with after-sales support, warranty claims, and return requests.
• To send automated transactional SMS notifications regarding your parcel's live shipping status.

4. Strict Zero-Spam & Confidentiality Policy

We value your trust above all else. Hinar BD NEVER sells, rents, trades, or shares your personal details or mobile phone numbers with third-party telemarketers, spam lists, or external advertisers.

Your delivery details are shared solely with our designated courier delivery partner handling your physical parcel, and strictly for the purpose of completing the delivery.

5. SSL Security & Data Protection

Our website is protected with industry-standard SSL/TLS (HTTPS) encryption. All communications between your web browser and our servers are encrypted, safeguarding your information against unauthorized access.

6. Customer Privacy Rights

You have the right to request information about the contact details we hold regarding your phone number, or request the permanent deletion of your customer record from our system once your active orders and warranty periods have concluded. Simply contact our support team via phone or WhatsApp to submit a data removal request.