Pre-Order Policy

1. What is a Pre-Order?

A Pre-Order allows you to reserve in-demand, exclusive, or upcoming authentic smart gadgets and lifestyle products before official batch arrival at our central warehouse.

Securing a pre-order ensures priority allocation at the confirmed price, guaranteeing that you receive your item ahead of general availability.

• Guaranteed Allocation: Your unit is reserved exclusively under your Order ID.
• Price Lock: You are protected against any currency or market price fluctuations after placing your order.
• Priority Dispatch: As soon as the shipment arrives, pre-orders are processed and dispatched before public retail release.

2. How to Place a Pre-Order

Placing a pre-order on Hinar BD is fast and seamless:

• 1. Browse our catalog and select any product marked with the 'Pre-Order' button or restock notice.
• 2. Complete checkout with your delivery address and phone number.
• 3. You may choose Cash on Delivery (COD) or standard checkout options as specified on the product page.
• 4. Our support team will reach out via phone call or WhatsApp to confirm your reservation and share the expected delivery schedule.

3. Estimated Delivery Timelines

Each pre-order product displays an estimated delivery timeline on its page (usually 7 to 15 business days depending on international freight and customs clearance).

While international shipments can occasionally face unexpected customs or freight delays, our customer service team keeps you proactively updated via SMS or WhatsApp every step of the way.

4. Pre-Order Cancellation & 100% Refund

We want you to feel completely comfortable booking ahead. You can cancel your pre-order at any time before the parcel is handed over to our local courier partner:

• No cancellation penalty or hidden fee.
• If any advance booking payment was made, a 100% refund is issued via bKash, Nagad, or direct bank transfer within 24 to 48 business hours.

5. Return & Replacement Eligibility

Pre-order products are eligible for return only if they arrive damaged or defective.

Because pre-order items are specifically imported or reserved per individual customer order, change of mind or personal preference after receiving an undamaged product is not eligible for return.

• Open-Box Check: You have the right to inspect the item upon delivery in front of the courier rider.
• Damaged or Defective Arrival: If the item arrives physically damaged, missing parts, or non-functional, notify us within 24 hours of receipt for immediate doorstep replacement or a full refund.
• Original Condition: Returned items must include original box packaging, tags, cables, and bundled accessories.

6. We’re Here to Assist You

Have questions about an upcoming product or want an update on your pre-order? Our support team is always ready to assist you via WhatsApp, phone hotline, or Facebook Messenger.