Happy Return Policy

1. Easy & Happy Returns

At Hinar BD, our Happy Return commitment ensures you can shop online with absolute peace of mind. If there is ever an issue with what we sent—whether damaged in transit, defective, or incorrect—we take full responsibility to make it right immediately.

We want you to shop with confidence. To be eligible for a return:

• The product must be unused and kept in its original packaging.
• All accessories, tags, and complimentary items must be returned with the product.
• Returns will not be accepted for products damaged due to misuse or improper handling by the customer.

2. Open-Box Inspection (Check Before You Pay)

We encourage you to inspect your parcel at the moment of delivery:

• You have the full right to open the delivery parcel and inspect the product condition in front of the courier delivery rider.
• If the item inside is broken, leaked, physically damaged, or completely different from your order, you can refuse the parcel immediately on the spot without paying any product price or delivery fee.

3. 24-Hour Return & Replacement Window

If you accepted the parcel and subsequently notice an issue, our 24-hour Happy Return window covers you:

• The product arrived damaged, broken, or with manufacturing faults.
• You received the wrong product, different colour, or wrong variant.
• An item or bundled accessory listed on your invoice is missing from the package.
• Simply notify our customer care team via phone or WhatsApp within 24 hours of receiving the delivery.

4. Pre-Order Items

Pre-order products are eligible for return only if they arrive damaged or defective.

5. Simple Return Process (No Forms to Fill)

We keep the return process simple and human-centred:

• Call our customer support hotline or send a message directly on WhatsApp.
• Share your Order ID (e.g., HINAR-XXXXX) along with clear photos or a short video showing the issue.
• Please preserve the original product packaging box and included accessories.
• Our team will quickly arrange a doorstep exchange or reverse pickup with our courier partner.

6. Zero Cost When the Fault is Ours

If the return is due to damaged transit, defective product, wrong item, or packaging error on our end, you pay absolutely nothing. Both the reverse pickup and replacement delivery charges are 100% borne by Hinar BD.

7. We’re Here to Help

Your satisfaction matters to us. Our support team is always ready to assist you throughout the return process and make it as simple and hassle-free as possible.